NarrateEMS

NarrateEMS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Chrome extension.

By installing and using NarrateEMS, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personally Identifiable Information

When you create an account or subscribe to NarrateEMS, we may collect:

Name
Email address
Billing address
Age or date of birth (if required for account verification)
Payment information (processed securely through Stripe; we do not store full payment card details)

1.2 Authentication Information

To secure your account, we collect:

Password (encrypted and hashed; never stored in plain text)
Account credentials for authentication purposes
Security questions or PINs (if applicable)

1.3 Audio and Transcription Data

When you use the voice recording feature:

Audio recordings are captured temporarily for the sole purpose of transcription
Audio is transmitted securely to our transcription service providers
Audio recordings are not permanently stored after transcription is complete
Transcribed text is used only to populate form fields during your active session

1.4 Usage Data

We may collect non-personally identifiable information such as:

Features used within the Extension
Error logs for troubleshooting
Session duration and frequency of use

1.5 Information We Do NOT Collect

Patient health information or medical records (this data remains within Zoll EMS Charts)
Your Zoll EMS Charts login credentials
Contents of completed patient care reports

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain NarrateEMS
Create and manage your account
Process subscriptions and payments
Authenticate your access to the Extension
Convert voice narrations into text for form population
Communicate with you about your account, updates, or support requests
Improve and optimize the Extension
Detect and prevent fraud or abuse
Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information with:

Service Providers

Transcription Services (Groq): Processes audio to convert narrations into text
AI Processing (OpenAI): Extracts medical information from transcriptions for form population
Payment Processing (Stripe): Handles subscription payments securely
Authentication (Supabase): Provides secure user authentication and account management

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate security measures to protect your information:

All data in transit is encrypted using TLS/SSL
Passwords are hashed using industry-standard algorithms
Audio recordings are processed in real-time and discarded after transcription
Access to user data is restricted to authorized personnel only
We conduct regular security reviews

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. HIPAA Considerations

NarrateEMS is designed to assist EMS providers with documentation:

We process voice narrations to extract information for form population
Patient information populated into Zoll EMS Charts remains within the Zoll system
We do not store or retain patient health information
We utilize HIPAA-eligible service providers and maintain appropriate agreements where applicable
Users are responsible for ensuring their use of NarrateEMS complies with their organization's policies and applicable healthcare regulations

6. Data Retention

Account Information: Retained while your account is active and for a reasonable period thereafter for legal and business purposes
Authentication Data: Retained while your account is active; deleted upon account deletion
Audio Recordings: Not retained; discarded immediately after transcription
Transcriptions: Temporarily stored during your active session only; not retained after session ends
Payment Records: Retained as required for financial, tax, and legal compliance

7. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your account and associated personal data
Portability: Request your data in a portable format
Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at narrateems@gmail.com.

8. Cookies and Tracking

NarrateEMS uses local browser storage (Chrome Storage API) to:

Maintain your session state
Store temporary form-filling data during active use
Remember your preferences

We do not use third-party tracking cookies or analytics within the Extension.

9. Children's Privacy

NarrateEMS is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect and how it is used
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your privacy rights

11. International Users

NarrateEMS is operated from the United States. If you are accessing the Extension from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on this page
Updating the "Effective Date" at the top
Sending an email notification for significant changes

Your continued use of NarrateEMS after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

NarrateEMS

Email: narrateems@gmail.com